Refund Policy
Vi. CANCELLATIONS AND REFUND [DMD Comment: Please confirm whether you allow customers to cancel an order and refund the
amount paid]
(i) CANCELLATIONS
(a) After making an online payment for a particular Order/ product, You as a customer can cancel your delivery for a particular Order
anytime up to the cut-off time (i.e. 10.00 PM of the day preceding the date of actual delivery of the product) by getting in touch with us.
(b) In the event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of
placing the Order and inform you of such unavailability. In such an event you will be entitled to cancel the Order and shall be entitled
to a refund in accordance with our refund policy.
(c) We reserve the sole right to cancel your Order in the following circumstances:
In the event that the designated address falls outside the delivery zone offered by us;
failure to contact you by phone or email at the time of confirming the Order booking;
failure to deliver your Order due to lack of information, direction, or authorization from you at the time of delivery; or
unavailability of all the items ordered by you at the time of booking the Order; or
unavailability of all the items ordered by you at the time of booking the Order; or
in case the delivery person is not allowed inside your compound, community, or society or for any other reason beyond control causing
movement of the delivery person including but not limited to law and order situations.
(ii) REFUNDS
(a) You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Website and only in the
event of any of the following circumstances:
Your order packaging has been tampered damaged or spilled at the time of delivery and you have not accepted the delivery;
us canceling your Order due to (A) your delivery location falling outside our designated delivery zones; (B) failure to contact you by
phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming
the Order booking; or
you canceled the Order at the time of confirmation due to the unavailability of the items you ordered at the time of booking.
(b) OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE
FINAL AND BINDING.
(c) All refunds will be transferred from Munchbag back to the source. It will take 3-21 working days for the money to show in your bank
account depending on your bank’s policy.
(d) In case of payment at the time of delivery, you will not be required to pay for:
Orders where the packaging has been tampered damaged or spilled by us;
wrong order being delivered; or
to the extent of the value of the item/s, missing from your Order at the time of delivery.
(e) You shall be entitled to return the product in the following cases:
wrong Order being delivered
item substantially damaged or deteriorated in quality
You can return the product to our delivery partner at the time of receipt of the product. Alternatively, you can return the product by
contacting us for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF
PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
1. Incorrect or outdated delivery address including any form of a PO Box address.
2. After 3 failed delivery attempts by our courier agencies.
3. Package refused by recipient.
4. Products returned in a damaged condition.
5. Missing contents of the product.
